Addressing Your Questions
I wanted to write a quick post because I’ve been getting some questions since the site relaunch and I want to address them. I am happy to be hearing from clients and I welcome your comments, suggestions, and overall input. Keep’em coming!
1. Can I upgrade to the new packages?
Absolutely! We value all of our clients and they are all eligible for all packages we offer. If you would like to upgrade, please enter a ticket at the helpdesk and we will be more than happy to set you up.
2. Why didn’t you automatically upgrade us?
Well, quite simply it’s because we’ve made that mistake before. We’ve changed our packages and updated client’s accounts because the resource difference was about double, but the price difference was only $.05 and there were complaints. Now we know better than to change your package without your request.
3. Will you match a competitor’s price?
That’s a good question, and the answer is: We will try. Since our servers don’t match the competitor’s servers (we tend to use higher performance hardware that costs more), we simply can’t offer unlimited resources. But we will do our best to get you into a package that fits your needs and your budget.
4. How do I get to the billing site?
The portal hasn’t moved, but the link to it on the main site has. We’re currently working on a good place to add it to the layout where you can see it on every page of our site, but in the meantime it’s under Helpdesk Ticket System on the Contact/Support page. Please save yourself time and bookmark it in your browser.
Do you have a question? Send it on over!