We would love to hear from you! Feel free to send us a message if you have any questions or concerns, suggestions or praises. Especially praises, we love those. The following contact methods are listed in the order of preference, so please start at the top and work your way down. We do not place much emphasis on phone support because this often requires many calls back and forth and can be time consuming. The Help Desk is the preferred method so we can meet your needs more efficiently.
Our Knowledgebase is frequently updated with new questions and information. For self help, please check the knowledgebase before contacting support. If you contact support with an issue covered in the knowledgebase, we are likely to cite a related article in our response.
These articles were written to address some of the most common requests we get.
Help Desk Ticket System
The Help Desk is the number one priority for all customer service representatives. We strive to have a maximum 6 hour response time and a 24 hour resolution time for each ticket.
Live Help System
We do not have set hours for Live Help, but if we are online it is a very fast way to get answers to your questions or problems.
Our phone number has recently changed: (828) 407-0847
Please use this contact form to send us an email. We strive to reply to all emails within 24 hours, but the Help Desk takes priority over all other support methods. If you are in a hurry, please check the Help Desk and Live Help first.